Simply ring our helpful Support Team on 01 (Mon-Fri 9am - 5pm) and we'll organise a full refund or replacement. However if your order is are waiting longer than 2 weeks we will call you and ask if you would prefer part delivery.Įvery prestigious Shipton & Co piece purchased from this web site comes with our promise of satisfaction which means you can return any item to us if you're not entirely happy with your purchase. Generally, where an order contains more than one item all items will be delivered at the same time once all items are available. Some items (such as rings) that are required in specific sizes that may not be in stock, we may have adjust the size of a ring in stock or have your ring made specially and may take longer to ship. If you require items by a specific date please send us an email quoting your order number (which you will receive by email after you have placed your order) to and we will contact you to agree a delivery date. If you have any questions about colour, please contact us directly for more images/videos or visit us in person for a viewing.We will ship your goods as soon as they are ready, normally this will be within 5-7 working days of receiving your order. We cannot guarantee that the colour you see accurately portrays the true colour of the product in person. In addition, lighting conditions at the time the photo was taken can also affect an image's colour. Every screen has different capability to display colours, and every individual may see these colours differently.
*Disclaimer* : Colours may vary from the images shown. Items must be unworn, in original condition & packaging. Laybys cannot be returned (exchange only). Gift vouchers, custom orders, pre-orders & made-to-order items cannot be returned or exchanged.
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